At Armaani Estates, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

1. Introduction

This Privacy Policy outlines how we process personal data when you use our services, interact with our website, or engage with us in other ways. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect personal information that you provide to us directly, as well as information that is automatically collected when you use our website or services.

• Personal Information:

  • Full name

  • Contact details (email address, phone number)

  • Address

  • Payment details (for transactions or booking)

  • Property details (when buying, selling, or renting)

  • Viewing or appointment information

• Automatically Collected Information:

  • IP address

  • Device information (browser type, operating system)

  • Browsing activity (pages visited, interactions on the website)

3. How We Use Your Information

We use your information for the following purposes:

• To provide services: This includes managing property viewings, processing transactions, and offering property-related advice.

• To improve our website and services: We analyse user behaviour to enhance our website and user experience.

• To communicate with you: We may send you property updates, appointment confirmations, reminders, and other service-related communications.

• To comply with legal obligations: We may use your information to fulfil our legal and regulatory requirements (e.g., anti-money laundering checks).

4. Marketing Communications

We may use your contact information to send you marketing communications, such as property updates, special offers, and market insights. These messages are optional, and you can unsubscribe from them at any time using the unsubscribe link provided in the communication or by contacting us directly.

5. Sharing Your Information

We do not sell or share your personal information with third parties unless required by law or for the purpose of fulfilling our services. We may share your data with trusted third-party providers who assist us in running our business, such as:

• Service Providers: For example, payment processors, marketing platforms, or property-related service providers.

• Legal Requirements: We may disclose your information if required to do so by law or to protect the rights, property, or safety of Armaani Estates or others.

• Business Transactions: In the event of a business transfer or acquisition, your data may be transferred as part of the assets.

6. Sensitive Information

We may collect sensitive information if you voluntarily provide it, such as health details or personal circumstances. This data will only be used as necessary and will not be shared without your explicit consent unless required by law.

7. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Generally:

• Personal Information: Retained for as long as your account is active or as needed for legitimate business purposes.

• Transaction Data: Retained for 9 years following the completion of property transactions or viewings for legal compliance.

• Publicly Available Information: We may retain publicly available property information while removing your personal identification.

8. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. This includes:

• Encryption (SSL/TLS) for secure transmission of data.

• Regular security audits and monitoring of our systems.

• Access controls to limit the availability of your data to authorized personnel only.

9. Your Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal data we hold about you.

• Rectification: You may request corrections to any inaccurate or incomplete data.

• Erasure: You may request that we delete your data, subject to certain conditions.

• Objection: You may object to certain uses of your data, including marketing communications.

• Withdraw Consent: You can withdraw consent for processing your data at any time.

To exercise these rights, please contact us at privacy@armaani.co.uk.

10. Cookies

We use cookies to enhance your experience on our website, analyse website traffic, and provide personalized content. By using our website, you consent to the use of cookies. You can manage cookie preferences through your browser settings.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the date of the last update will be noted. If you have an account with us, we will notify you of significant changes via email.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: privacy@armaani.co.uk

We will respond to your inquiry within seven working days.